Frequently Asked Questions

After your meet-and-greet and approval from AAA FMS, simply send us your draft Spending Plan to get started.

The current employer burden rate is 21.38%.

The current SDP budget cap is $260,000.

Onboarding typically takes 2–4 weeks, depending on how quickly your service providers complete their steps.

No — we are not able to onboard medical service providers.

You're not required to have an Independent Facilitator, but we do recommend it for extra support.

As an FMS, we don't operate on a reimbursement model. All spending follows your pre-approved Spending Plan — developed collaboratively and approved before any funds are used. This keeps spending accountable, transparent, and aligned with the goals in your plan. Purchases made outside the approved Spending Plan can't be reimbursed.

Yes. Employees can clock in and out anywhere the participant's needs take them — home, park, school, and so on. Per EVV requirements only the clock-in and clock-out location needs to be recorded, and it isn't restricted to the participant's home. The participant's home is the geofencing location, but you aren't restricted to it.

Regular hours are 8 per day and 40 per week. Daily overtime applies beyond 8 hours, and weekly overtime beyond 40 hours.

Your official start date begins once all onboarding tasks are complete and the Spending Plan is approved. We can't pay for services provided before the official start date, Spending Plan approval, and a verified POS.

If a background check is required, we send an initial email with instructions for Live Scan fingerprinting.

• Bring the BCIA 8016 form to the Live Scan location and have them complete the bottom section.
• Email the completed form back to us along with the DS 228, DS 229, and DS 6014 forms. Background check forms go directly to us — not to DDS.
• Processing currently averages about two weeks. Once you clear, we send your isolved login link to finish onboarding.

A Live Scan is required for:

• Providers of direct personal care services (assistance with dressing, grooming, bathing, or personal hygiene).
• Any other provider for whom a criminal background check is requested by the participant or the participant's FMS.
• Employees who live with the participant, are not family members, and will provide direct personal care.
• Employees who do not live with the participant and will provide direct personal care.

Yes. Sick leave accrues from your official start date and can be used after your first 3 months:

• You earn 1 hour of sick leave for every 30 hours worked.
• Sick leave is capped at 40 hours — the equivalent of 5 days per year.

Employees are paid twice per month.

We typically issue payments on a monthly basis. In the rare event that isn't feasible, we're open to discussing alternative solutions.

We notify the participant, MP, and IF about the vendor's status and offer an alternative — most often a virtual credit card (VCC). To set up a VCC profile, provide as much information about the vendor as possible: business license, W-9, email address, phone number, address, proper business name, and EIN or SSN. Everything you need is on the portal under the Vendors tab.

Once the participant and/or MP approves the invoice, payment is issued within 10 business days.

Yes — an Independent Facilitator can upload invoices on behalf of their participants when given permission on the portal.

Yes — an Independent Facilitator can approve invoices on behalf of their participants when given permission on the portal.

Yes — an Independent Facilitator can submit purchase requests on behalf of their participants when given permission on the portal.

Sign in to your portal — you can see all pertinent information about the service providers associated with your participants.

Yes — if you're an Independent Facilitator we've worked with before, you can complete registration on your participant's behalf.